The Booking Process:
Q: I see you have a limit of 6 guests, is it possible to add additional guests?
The short answer is no. We may allow additional children (please inquire) but rarely do we allow additional adults. This rule is for the comfort of our guests and is based on the physical limitations of the cottage.
Our cottages are organized with a group of 4 adults and 2-3 kids in mind. Seating areas, dining, beds (three bedrooms; King, Queen and rollaway) and the hot tub are set up with this number in mind. 6 adults will be comfortable at the cottages. The cottages operate on a septic sewage system which is also designed for this number of people, more will overload the system. For large groups we recommend renting two of our cottages so everyone has space to enjoy their vacation.
Q: Is it possible to rent for less than three nights at a lower rate?
In the low season a two night stay is sometimes possible if the booking is midweek, send us an email and inquire. Two night bookings are also possible if there is a two night hole in the calendar where three nights is not possible. Even if you are only staying two nights, a three night booking has the advantage of allowing you to check-out at your leisure any time on the third day at the cottage as opposed to needing to check-out by 11am.
Q: Why do you charge "extra" for the hot tub and cleaning and what is included for those fees?
To keep our rental rates as low as possible, renters chose a la carte what they want to include with their rental. We have found that not all our guests want to use the hot tub (crazy, I know) and many want the option to save money by cleaning themselves at check-out.
Hot Tub
We charge $100 regardless of rental duration for renters to use the hot tub to cover heating, maintenance, cleaning and depreciation. We do not charge a higher hot tub fee for week-long rentals as these typically occur in the summer when heating costs are lower.
Cleaning
Simply leave the property tidy, broom swept and all kitchen and dishwasher items put away, and we take care of the rest. No cleaning glass showers, toilets, kitchens for you. Just tidy up and head off.
Q: How do payments work?
We collect 50% of the total fee at the time of booking. This is a deposit to secure your reservation and the remainder is due 30 days before your rental.
If the booking is less than 30 days away, we collect the full amount at booking.
Q: What if I need to cancel my reservation?
If you need to cancel your reservation we will make the period you reserved available again on the website. Payments for optional services, such as the hot tub or linens are refunded immediately, as is the security deposit. If the period re-books you will receive a refund of the rental fee less a $50 admin fee. If the period does not re-book, the amount paid at that time toward the rental period will be forfeited and will not be refunded. Therefore if a cancellation notice is given more than 30 days before the stay date, and the period cannot be re-booked, you will forfeit 50% of the total rental fee. If a cancellation notice is given less than 30 days before the stay date, and the period cannot be re-booked, you will forfeit 100% of the total rental fee.
Q: I'm a returning renter, how do I get the 5% discount on the rental rates?
Welcome back! Send us a reservation request and check the "Still Deciding" box. Let us know that you are a returning renter and we will adjust the rental rate and send a revised invoice to you. After you have stayed at any of our cottages, the returning renter discount applies to bookings at all our cottages.
Q: I feel a little uneasy renting online...
No question, this is a transaction of mutual trust. We can understand that you might feel uneasy renting a cottage you have never seen from someone you have never met. You can image how we feel reciprocating payment with access to our beloved family cottage.
Feel free to give us a call to discuss the cottages if you still have reservations regarding the booking process, 519.525.3570.
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